Leaf Border for Bella Fresca Handmade Soaps

policies


Placing an Order

Placing an order is very easy. Just add your desired items to the shopping cart and proceed to checkout. If it’s your first time placing an order, you will need to register first. By filling out the registration and setting up an account, you will be able to check out much faster the next time you place an order with us.

Payment
We accept payment through Visa, MasterCard and Discover cards.
 

Shipping
Most orders will be shipped out within two to three business days from the time the order is placed. Shipping is provided through the United States Postal Service and UPS depending on the size and weight or your order. If your order cannot be shipped out within this time frame, you will be contacted by email with an estimated shipping date.  

Please note, the shipping calculator cannot determine whether your order will fit into a USPS Flat Rate Box or Envelope. If your order does fit and it will save you money, we will automatically use this option and refund excess shipping costs to your credit card. If you prefer UPS, please let us know when placing your order.

Standard shipping can take anywhere from two to six business days in addition to in-house processing. If you need your order sooner, please choose an expedited shipping option.

Bella Fresca does its part to help the environment and recycles shipping materials as much as possible including bubble wrap, shipping boxes and peanuts.

International Shipping
International shipping is available to customers in many parts of the world. Please familiarize yourself with any restrictions for products shipped to your country. Bella Fresca is not responsible for any loss, damage or delay due to local shipping restrictions. Import duties and custom fees (if any) are not included in the shipping price and are the responsibility of the customer. Please be aware of your customs rules, regulations, and fees before placing your order.

Returns
We stand behind our products and want you to be completely satisfied. If there are any quality issues or the products were damaged in transit, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it within two days of delivery. We’ll work with you to resolve the issue. However, we regret that we can not accept returns at this time.

Sales Tax
Bella Fresca is required to collect sales tax on all orders shipped within California.

Medical Disclaimer
Information on this website is provided to help you select products best suited to your needs. Our products are not intended to diagnose, treat, cure, or prevent any medical condition. If you have questions about a particular medical condition, please consult your physician. Never use cosmetic products on broken or irritated skin without first checking with your doctor. If you have a specific skin sensitivity or allergy, we suggest you carefully review the ingredients of your chosen product before using and avoid any product that may cause a reaction. If you experience a rash or irritation, please discontinue use immediately and consult a qualified physician.

Disclaimer
Due to the handmade nature of our products, variations in size, color, scent, and/or form are expected and are not considered product flaws.